We keep this short and plain because we think you deserve to understand it. We collect only what we need to run your care plan, we don’t sell your data to anyone, and we store everything securely.
WPValet is a WordPress care service operated by Vincere. Our registered contact email is care@wpvalet.co and our website is wpvalet.co.
When we say “we”, “us”, or “WPValet” in this policy, we mean the team behind wpvalet.co. When we say “you” or “client”, we mean anyone who uses our website or subscribes to one of our care plans.
When you contact us, request a site review, or sign up for a care plan, we may collect:
To review, maintain, monitor, and support your WordPress website, we may need access to:
During onboarding and ongoing maintenance, we may encounter information stored within your website or connected services. We access such information only as reasonably necessary to review, maintain, troubleshoot, secure, or support the website and provide the services you have requested.
Website credentials and other sensitive access information are stored using an encrypted password-management system with access limited to authorised members of our team. We do not intentionally store credentials in plain text, spreadsheets, or ordinary email communications.
Our website may collect standard technical and analytics information such as page visits, browser type, device information, IP address, and approximate geographic location.
We use this information to understand how our website is used, maintain website security, and improve our services. We do not use this information to identify you personally unless reasonably necessary for security, fraud prevention, or service operation.
We use information we collect or access to:
We do not sell your personal information.
We do not use client website access or information for advertising purposes. We may share information with service providers where reasonably necessary to operate WPValet or deliver the services, such as payment processing, email, credential management, hosting, or website management tools.
We take reasonable measures to protect the information we handle:
No method of storing or transmitting information over the internet is completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.
We retain client information for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
When a client cancels their plan, we remove website credentials from our active systems within 30 days, subject to legitimate security, legal, or operational requirements.
Other client and billing records may be retained for a longer period where reasonably necessary for legal, accounting, tax, fraud-prevention, dispute-resolution, or record-keeping purposes.
You may request deletion of personal information as described in Section 7, subject to information we are legally required or otherwise legitimately permitted to retain.
WPValet uses third-party services to operate the business and deliver its services. These may include:
Depending on the services required for a particular client or project, WPValet may also interact with third-party services connected to a client’s website, such as hosting providers, domain providers, email services, premium WordPress plugins or themes, APIs, payment processors, analytics tools, or other software.
Those services are generally operated and controlled by the client or the relevant third-party provider and may have their own privacy policies and terms. WPValet is not responsible for the privacy practices of third-party services that are not operated by WPValet.
Our website uses cookies and similar technologies that are necessary to operate the website and provide requested functionality.
We may also use limited analytics or similar technologies to understand website usage and improve our website and services.
We do not sell cookie data or use advertising cookies for the purpose of selling or renting personal information to third parties.
If we introduce additional analytics, advertising, or tracking technologies that materially change how personal information is collected or used, we will update this Privacy Policy and, where required, obtain any necessary consent.
Depending on your location and applicable law, you may have rights regarding your personal information, including:
To exercise an applicable privacy right, contact us at care@wpvalet.co.
We may need to verify your identity before completing certain requests. We will respond within the timeframe required by applicable law.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, third-party providers, or legal requirements.
If we make significant changes to how we collect or use personal information, we will notify active clients where appropriate and update the “Last Updated” date at the top of this page.
The most current version of this Privacy Policy will always be available at wpvalet.co/privacy-policy.
Questions about your privacy?
Email us at care@wpvalet.co — Vita will reply personally within one business day.
Tell us a bit about your site and we’ll get back to you within a few hours — usually faster.
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